Reminder Calls

It’s been a hectic day with a few more hours of calls yet to be made: appointment reminders, re-schedules, and a few past due notices. However, thanks to MDCall’s automated reminder system, these calls can be made automatically anytime your choose. Your practice staff stays focused on in-office patients while MDCall builds relationships for you, reduces no-shows, and helps you build a daily routine that is steadier and more profitable.

MDCall’s automated reminder system is like an extra staff member that delivers return on investment in just a few months. It blends with your existing scheduling system, EMR, or practice management system to automate patient communication, thereby allowing your staff to devote time to more profitable activities.

The MDCall system can be used to send a wide variety of personalized messages:

• Appointment reminders/confirmations
  • Import appointment information automatically from your system
  • Deliver messages in multiple languages
  • Allow called patients to cancel, confirm, or reschedule appointments without hanging up the phone
  • Get real-time call log reports
  • Reduce no-show rates and increase reschedule rates
    
    
• Medication reminders
  • Encourage patient compliance
  • Enhance outcomes resulting from your care
  • Build customer loyalty
    
    
• Lab results notification
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• Special event wishes
• Recall notices
• Overdue account notification

Why MDCall?

Integration With Your Practice Management System Saves You Effort

You can manage the calls to be made via our secure web portal or you can create even greater efficiency by integrating MDCall with your existing practice management solution. You can also import call information from an Excel or other data files.

Natural Sounding Messages

With MDCall, you can record messages in your own voice, thereby eliminating the choppy recordings found on other systems. The result is higher patient interaction and acceptance.

Accuracy, Consistency, Flexibility

With MDCall, you never have to worry about sub-par call handling. MDCall takes your instructions and delivers calls exactly as required. You can have messages delivered by e-mail or by phone. Furthermore, MDCall can differentiate between no-answer, busy, a person picking up the phone, and an answering machine. Based on that, it can deliver variations of the message and even allow a patient to perform different actions such as pressing 0 to talk to a receptionist or leave a message, pressing 1 to confirm an appointment, or pressing 2 to cancel. MDCall’s web-based administrative system allows your staff to log in and see real-time call delivery results:

• Percentage of calls picked up by person and what actions they took
• Percentage of calls picked up by answering machines
• Percentage of calls not delivered – phone busy after multiple tries
• Percentage of calls not delivered – no answer

No Technology to Manage

MDCall’s service is hosted on servers in MDCall’s data center. This means no staff time wasted in installations or managing a secure and encrypted solution available 24x7. MDCall sets up the integration with your data systems and if there is a problem, our staff is available 24x7 to assist you.