Case Studies

The Buffalo Ultrasound Story

Buffalo Ultrasound, a mobile diagnostic company that provides services to local nursing homes and medical groups, relies on MDCall’s automated answering service during after-hours and on weekends.  All calls that come into the Buffalo Ultrasound office during after-hours are routed to the MDCall system.  The system then prompts the caller to leave detailed information so that a technician can be dispatched to perform the study.  Depending on the nature of the study and relevant department, the correct technician is then contacted by the system.  The MDCall system also allows callers to leave a message for an appointment change, listen to office hours and directions, or record a non-emergent message for the technician. 

Due to Buffalo Ultrasound’s high monthly call volume, the cost per call, and the accuracy of the message, are very important elements in the process.  In terms of cost per call, Buffalo Ultrasound pays approximately 50% less with MDCall’s system.  Furthermore, because the technician is obtaining the information as recorded by someone from the facility, there is a less likelihood of error.  Another mechanism to ensure that the messages are retrieved in a time manner is a

The MDCall system eliminates the need for a live operating service, and thus is a low-cost and more efficient alternative.  Besides the obvious cost savings, Buffalo Ultrasound is also pleased with the drastic reduction in the number of errors.  Now that live operators are no longer involved, the technicians do not receive the wrong calls or wrong information, which is not only costly in terms of finances, but also in terms of quality of service and patients’ lives.