Benefits & FeaturesMDCall uses interactive voice response to integrate phone, internet, and paging services to appropriately direct every message, every time
Reliability brings higher quality of care
Benefits & Features of MDCall: MDCall provides fail-safe notification, offering peace of mind unavailable from conventional messaging limitations. Every outbound page is logged. If there is no response within a specified amount of time, MDCall will automatically follow the call escalation protocol. Efforts to reach the physician intensify: re-paging, utilizing an alternate contact device, and even calling alternate personnel, if required. With such flexibility in notification management, patients are protected and contact management – SMS, conventional pager, e-mail, or PDA – is a breeze.
MDCall always knows who’s on-call
Contacts practitioners based on their personal preferences
MDCall can contact you at different locations using the device of your choice so you never miss a call due to a malfunctioning phone, pager, or PDA
Practitioners can hear critical messages directly from the caller
Fail-safe notification: calls can be stratified by importance.
95% first ring answer. Callers never put on hold.
Cost effective, no initial upfront expenditures
Your practice can start using MDCall with no initial upfront expenditures. We provide more services while charging you much less than traditional live operator answering services. MDCall’s staff will help you throughout the process of migrating from your current answering service provider. They will help your practice develop an affordable, custom call flow process based on its communication requirements.
You pay only for what you use.
No high fixed monthly costs.
With our 30 day trial, if you are not satisfied with MDCall’s call flow services, cancel with no further obligation.
On-call schedules for multiple providers are now easy to manage online. Set who’s on call at what time and who is covering for whom.
Receive up-to-date call reporting based on practice requirements
MDCall’s solution can accommodate various needs within the unique make up of your hospital
MDCall grows with your practice: the call system can be changed as your needs change
No more inaccurate messages left by untrained operators
No messages or pages sent to the wrong phone number
Elimination of human operator errors greatly cuts potential for legal liabilities
Thorough mapping of detailed variables = convenience of organized messaging. We work with physicians to develop an exact call flow process based on their specific workflow and protocols. Once in place, each inbound call is stepped through the established process. Every outbound notification sent out is based on physician preferences.
Call stratification feature means you are paged only for the calls you want, without errors
Direct pages or calls to any device of choice: PDA, pager, home phone, cell phone, and more
Manage call schedule and contact devices in real-time using the web or your phone without having to contact office staff who then contacts the answering service
Callers only have to know one contact phone number to reach you any time of day
More Personal Quality of Care
Messages are not sent through an operator or transcribed. The patient’s message is fully intact and heard by their doctor verbatim. Their needs can be appropriately addressed because their issue is not generalized. Providers benefit from keeping messages whole and recorded directly from the patient because they can more accurately assess the acuity of the patient’s situation when hearing the message in the patient’s own voice.
No connecting to an operator
No transcribing and thus generalizing patient's concerns
Calls are answered at first ring and callers are not put on hold
We are committed to providing the best possible service and customizability to our clients and potential clients
IVR Tech builds highly secure voice and text applications that are delivered within a single user experience. We offer a flexible range of services from self-service to white-glove account handling. Because we’ve placed a heavy focus on compliance-based industries, all of our applications are hosted in a platinum-grade security environment.