Voice and mobile technologies to simplify patient to provider and nurse to physician communication
Complete Call Management with MDCall
Automatically Route Calls with Precision & Speed
MDCall accurately considers the origin and urgency of each call, determining the calls that require a physician’s attention immediately and which call can be queued for office staff for the following business day.
Our clients range from single-practice physicians to large medical groups. Companies in the other areas of healthcare, such as mobile diagnostics and home care, also add to MDCall’s diverse clientele.
MDCall understands the gravity of keeping sensitive patient information secure. We maintain HIPAA compliance through authentication, firewalls, anti-virus software, intrusion detection systems, and encryption.
The MDCall Answer
MDCall is a robust call management service that delivers up to 25% savings over traditional answering services and increases office productivity by as much as 40 person-hours per week.
Benefits & Features
Messages are not sent through an operator or transcribed. The patient’s message is fully intact and heard by their doctor verbatim.
Every outbound call is logged. 95% first ring answer. Follows the call escalation protocol if there is no response. Callers never put on hold.
Calls are never misdirected accidentally because the Physician’s preferences are clearly mapped out in advance.
Businesses we've Helped
As a healthcare professional, you know how much time matters. For patients, just a few minutes can mean the difference between life and death, or at least the difference between a promising and devastating outcome. For clinicians, a few minutes can mean the difference...read more
MDCall is a medical answering service and so much more. As an integral part of IVR Technology Group's Healthcare division, MDCall’s greatest function is the improvement of communication between clinician to appropriate physicians. MDCall delivers the right message to...read more
IVR Technology Group's Healthcare line clearly defines our products and services in 2015. Defining our customer pools, what they need, and how our vision lines up with their goals is our motivation this year. As we accumulate a broader customer base ranging in...read more